Refund policy

 

Thank you for shopping with us. We are committed to providing a fair and transparent refund process in accordance with applicable laws and regulations in the Arab Republic of Egypt.

1. Refund Eligibility

You may request a refund if:

* You were charged incorrectly or more than once for the same order.
* Your order could not be fulfilled due to an error on our part.
* The product or service received is materially different from what was described.
* A refund is required under applicable Egyptian consumer protection laws.

Refund requests are reviewed individually and are subject to approval.

2. Non-Refundable Items

Refunds will generally not be granted for:

* Change of mind after purchase.
* Incorrect orders placed by the customer.
* Products or services that have already been fully delivered or completed, unless otherwise required by law.
* Digital products that have been accessed, downloaded, or used, except where required by applicable law.

3. Refund Request Period

Refund requests should be submitted within 14 days from the date of purchase unless a different period is required by applicable law.

4. How to Request a Refund

To request a refund, please contact our customer support and provide:

* Your full name
* Order number
* Proof of payment
* A brief explanation of the reason for your request

Additional information may be requested to verify your claim.

5. Refund Method

Approved refunds will be issued using the same payment method used for the original purchase whenever possible.

If you paid by Visa, Mastercard, or another payment card, the refund will be initiated after approval. The time required for the refunded amount to appear in your account depends on your bank and payment provider and may take 7 to 21 business days.

6. Order Cancellation

Orders may only be canceled before they have been processed or delivered. Once processing or delivery has begun, cancellation may no longer be possible.

7. Fraud Prevention

We reserve the right to refuse refund requests in cases involving suspected fraud, abuse of this policy, or violations of our Terms of Service.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will become effective immediately upon publication on this website.

9. Contact

If you have any questions regarding this Refund Policy, please contact us through the contact information provided on our website.